Arlo|Smart Home Security|Wireless HD Security Cameras

Reply
Discussion stats
  • 1 Reply
  • 1839 Views
  • 0 Likes
  • 2 In Conversation
FritzOMG
Follower
Follower

One of my Arlo Essential 2nd gen keeps on beeing offline even though Internet connection is really good.  I know it is really good as there is another one Arlo Camera beside it. That one beside it never goes offline. when i chexk signal strenght.. it is strong.  Also this camera that goes always offline when i press the button it automatically goes online again .  The cameras charge is almost full at 85%. Kindly advise how to resolve this. 

1 REPLY 1
jguerdat
Guru Guru
Guru

Having cameras near each other can be an issue. I believe Arlo suggests 6 feet to prevent signal interference. Try that to see if it helps. If not, try removing the camera from your account and add it back. If that fails, too, use the app to select Settings, Support. Choose your camera and scroll down to Contacts to talk to official support.