Not letting me record video locally

[hkmedia]

Hello,

I have two arlo essential outdoor cameras and a smart hub. I recently added a USB storage drive so that I can locally record when motion is detected. I formatted the drive, so it is ready and I turned on "record locally." The cameras did not start recording locally. So I checked the automated device rules. They look like this:

I cannot turn on "record a video," it tells me to get a plan to do so. I have been searching around and I can't find any other options to set my cameras to start recording locally. 

Please help,

Thanks

 

[jguerdat]

You didn't tell us how the cameras are connected. If they are not connected to the hub, they can't record locally since the video has to pass through the hub to be recorded.

[hkmedia]

Ok, I guess I missed a step because I assumed they were all connected?

[StephenB]

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@hkmedia wrote:

Ok, I guess I missed a step because I assumed they were all connected?

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Yes.  It depends on how they are connected.

[hkmedia]

It would be helpful if you would tell me how to connect them, or link me to more information.

[StephenB]

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@hkmedia wrote:

It would be helpful if you would tell me how to connect them, or link me to more information.

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You'll need to remove the camera from your account, and then add it back - selecting the smarthub during the install.

• https://kb.arlo.com/000062393

Check the firmware running on the hub and the camera first, it needs to be at least this for the 2nd gen cameras:

• Arlo Essential 2nd Generation Outdoor - VMC2050, VMC2052 – Firmware: 1.5.0_1048_85f53f3 
• Arlo Essential 2nd Generation Outdoor 2K - VMC3050, VMC3052– Firmware: 1.5.0_1048_85f53f3
• Arlo Essential 2nd Generation Indoor - VMC2060 – Firmware: 1.5.0_1048_0e78ae4
• Arlo Essential 2nd Generation Indoor 2K - VMC3060 – Firmware: 1.5.0_1048_0e78ae4
• Arlo Video Doorbell 2nd Generation - AVD3001 / AVD4001 – Firmware: 1.5.0_1059_eb10395

• SmartHub VMB4540 – Firmware: 1.25.0.1_1680_0201bb2
• SmartHub VMB5000 – Firmware:  1.25.0.1_1762_0201bb2