No response to my case

[Tiajjm]

I submitted a case over a week ago and haven't received a response. Is this how long it takes to get help?

[BrookeN · Accepted solution]

Hello,

I have looked up your case you created and I would be more than happy to assist you. I see that you have one plan which is the unlimited plan. Looking into the account I see that you have Pro 2 as well as Essential XL cameras. Once the subscription ends the Pro 2 do have free 7 day cloud storage. However, the Essential XL cameras do not. Meaning you can still use them, but they will not store recordings within the feed. 

Without a service plan, your Arlo Pro 2 device will continue to have the following features:

• Live Streaming
• Push Notifications
• Two-way Audio
• Auto Zoom & Tracking*
• Local Storage Recording*

*Auto Zoom & Tracking and Local Storage Recording are not available for all Arlo devices.

Note: Without an Arlo plan or trial you will not have access to features such as Video History and Activity Zones.

Please let me know if you have any further questions. 
 

[Tiajjm]

I just saw this. Thanks for the response.  

[portlandb4]

call me I cant understand 

[StephenB]

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@portlandb4 wrote:

I cant understand 

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FYI, don't post your contact info here, as you are sharing it with everyone on the planet.

Can you tell us what you don't understand?