No camera access on shared camera access

[hghali]

Shared access with my spouse, but unfortunately spouse can't see the cameras.  

[DannyBearAgain]

Which arlo app display type you have and is the partner using the same?

The original type shows library the new type shows feed. Never the Twain shall meet unfortunately, need to be the same.

[BrookeN]

Here is some information pertaining to granting access:
How do I add friends on my Arlo Secure App? - Arlo Secure 4.0

[hghali]

Both of us are using the Arlo secure App

[JamesC · Accepted solution]

hghali,

There are two interfaces within the Arlo mobile app today. New accounts will see a new UI experience, this shows a "Feeds" tab across the bottom of the app. Accounts that were set up previously will show a library tab across the bottom of the app. Take a look at the app on your account and the app on your spouse's device and compare. Both accounts will need to have the same UI experience showing "Feeds".

If your account does not show "Feeds", you will need upgrade your account UI by attempting to onboard a security system or a Pro 5 camera (even if you do not have one). Once you enter the onboarding flow for one of these products, you will be prompted to update the app to the new UI experience. After completing the upgrade, you can then leave the onboarding flow and share devices with your spouse.

Please let us know if this works.

JamesC

[hghali]

Everything is now working. Thank you so much for your help!