New Arlo Essential 2nd Gen Install

[HLStephenson]

I installed a 2nd gen and I'm having issues with the live connect view

It is very slow to connect or does not connect at all to view the live feed. The motion part does alert and record.

Live view works on all my other cams, essentials indoors and first gen outdoor.

Wifi sig is all green (strong)

I've done the remove and reinstall no joy.

Any ideas?  Defective cam?

[JamesC]

HLStephenson,

Try changing the cameras location temporarily as a test, move it close to the router it's connected to and live stream to see if you still experience the same behavior.

JamesC

[HLStephenson]

Thank you for the suggestion.  This cam is closer to the router then another cam I have.

I think the issue is now resolved.  This morning, I rebooted the router and reinstalled the cam, no joy.

Next, I contacted support by Chat and the tech did a remote reboot which fixed the issue (working for 6 hours so far.) 

Keeping my fingers crossed that the issue doesn't come back.

[HLStephenson]

Unfortunately the issues are back.   The live view does not connect, no event feed is saved. It does alert thur the mobile app .  I have sent hours with support, chatting without any help other then doing reinstalls and tell them what the blue LED is doing.  Reinstalling does get it working for a few hours.  Now all support says Is "our engineers are looking at your issue".  The router is 16' away looking thur the window at the cam.  When it is working the connection sig is all green (strong) I feel that I have a defective camera. Is there anyway to get Arlo to take action?  

[JamesC]

If you feel the camera is defective, I encourage you to continue working with support to request an RMA. Please let me know if you need further assistance.

JamesC

[HLStephenson]

Thanks James.

I wish it was that easy. All I'm getting back from support is our engineer's are looking into your issue.

Restating is not fixing the issue anymore.  After restart the cam with do live action until there is an alert.  When it does alert the Motion Detection Icon goes to orange and stays on, the cam locks up, nothing is save to file and the cam will not connect until I do a restart. 

[HLStephenson]

RMA has been opened replacement camera is on the way.  Well update once it arrives

[HLStephenson]

Unfortunately the replacement camera didn't fix the issues.  Now support is telling me that the engineers are working on a firmware update.   It's frustrating that all my gen 1 cameras work great but not the new gen 2 camera.