My Arlo essential spotlight is plugged in to AC but it keeps telling me my battery is dead

[Lindalee133]

My Arlo essential spotlight is plugged in to AC but it keeps telling me my battery is dead. The blue light is on but not working.

[jguerdat]

Try rebooting the phone and reinstalling the app. Also try the web client (my.arlo.com) to see if there's a difference.

[Lindalee133 · Accepted solution]

Thank you. I tried this and it didn’t work but I removed the device and then added it and finally it worked. Thank you