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I can't open phone app

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  • ‎2025-08-13 06:52 PM
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Illinois21
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‎2025-08-13 06:52 PM

My phone app will not open.  It just stays on the first logo screen no matter which device I use.  I've Cleared storage and the cashe, deleted the app data and uninstalled the app and restarted my router. Sometimes I can get on the app for a few minutes and then I can't get back in.  This has been happening all week.   I have a paid subscription.

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ShayneS
Arlo Moderator
Arlo Moderator
‎2025-08-14 09:01 AM

Hi @Illinois21 

 

Thank you for sharing this feedback. Could you confirm if an error message appears with this issue and, if so, provide a screenshot? Additionally, please let us know if you’re using an Android or iOS device.

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