ArloEssential

[Schuster1]

Hello everyone, how can I view the recording of an Essential 2 over the 4500?

[StephenB]

---

@Schuster1 wrote:

Hallo zusammen, wie kann ich die Aufnahme einer Essentiell 2 über die 4500 anschauen?

---

The 4500 supports local recording, but does NOT support playback.

The only bases that support playback of local recordings are the VMB4540 and the VMB5000 smarthubs.

[Schuster1]

Dear Stephen,

thank you so much for your reply. Really appreciated.

And sorry for having you confused. I actaully have a 4540 and it replays recordings for arlo pro cameras but not for the essential one. What might be my mistake here please?

[jguerdat]

Is your Essential camera connected to your hub? That's needed since the hub can only record what passes through it. A camera connected to WiFi can't have local recordings.

[Schuster1]

Yes,it is, many thanks

[Schuster1]

But it still does not work.

[jguerdat]

@JamesC , @ShayneS , @BrookeN any suggestions?

[ShayneS]

@Schuster1 

Can you try going to Devices > VMB4540 > Storage Settings and refresh the page by sliding down to get the new recordings?

[Schuster1]

Dear Shayne, dear all,

many thanks for your support.

I have tried as recommended by Shayne but unfortunately this does not solve my issue either… ;(

KR

[ShayneS]

@Schuster1 Thanks for this update. I let the team know, I am waiting for more feedback from the team. 

[Jimboace]

I just bought a vmb4540 and hooked my essential xl camera to it.  It will record but will NOT playback.  Only my pro 2 cameras will play back.  I need to remove the usb drive and put it in my computer to playback. Why?

[Jimboace]

Ignore my post below, I rushed  thru your post.  Going to recordings, local storage settings and clicking "view recordings" did the Trick.  I can now playback my essential xl gen 2 recordings. Thanks.

[ShayneS]

Thanks for the update @Jimboace

[Schuster1]

Many thanks Jimboace. I have had this configuration already but does not help.

[Jimboace]

From my understanding from searching all these posts, only the 4540 has the Direct Storage Access settings  with View Recordings and Port Forwarding tabs.  My 4000 doesn't have them.  I did enable port forwarding on my router to match the settings shown in the app.

[StephenB]

---

@Schuster1 wrote:

Many thanks Jimboace. I have had this configuration already but does not help.

---

Are you using the app?  

Local recordings are not available from my.arlo.com.

[Schuster1]

Dear Stephen,

yes I do.

[StephenB]

---

@Schuster1 wrote:

yes I do.

---

I thought you were using the app, but when I reviewed your posts I realized that was never confirmed.

Normally I suggest removing everything from the account, doing a factory reset of the smarthub, and then adding everything back.  But if you try that, you might find you cannot add back your old cameras (several users have reported having trouble doing that).  So I don't recommend doing that now.

[Schuster1]

Dear Stephen,

many thanks for sharing that but what would be your advice then please?

[StephenB]

---

@Schuster1 wrote:

many thanks for sharing that but what would be your advice then please?

---

Not sure. @ShayneS said he'd reported this upstream, but he hasn't given any updates since then.  It hasn't been very long (just last Friday).  So waiting a bit longer is one path.  You might as well 

Another path would be to get a single camera subscription for the Essential.  Then contact paid support to resolve the local storage problem with the smarthub.  You could cancel the subscription once the local storage issue is resolved.  But if they ask you to reset the smarthub, then you might want to push back, since you could end up with Pro cameras you can no longer use.