Disappointing issues adding cameras to the Plan

[Disappointed298]

Arlos back-end does not work well. Really bad actually.
It is impossible to add a 4th camera to my Plan to record activity.

In the Arlo Account, when trying to add the 4th camera to the recording plan it just refuses and serves a ' The request timed out' message. So I cant record important angles. Recommendations are restart the camera, or reinstall it. Well, you have to press the top button to do that, and per se one is usually far away from the device. So it's a useless solution.

And sure, I am paying for 'Multi' meaning 4 cameras, I have tested other browsers, cleared cache, etc, etc.

How can the plan be this expensive when the service you are trying to provideis this bad? Unfortunately I am planning to change system because of this.
Thanks

[StephenB]

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@Disappointed298 wrote:

It is impossible to add a 4th camera to my Plan to record activity.

It should have been added automatically.  Did you try contacting paid support via the support center in the app?

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@Disappointed298 wrote:

Recommendations are restart the camera, or reinstall it. Well, you have to press the top button to do that, and per se one is usually far away from the device.

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A restart can be done just in the app (go into "Device info" in the camera settings).

A reinstall does require being on-site - which I agree can be inconvenient.  That said, I think most people have their cameras at their primary residence, so they are not "usually far away from the device".