Cannot view local Storage

[ChazI]

I have just installed a Smart Hub, Gen 2 Video Doorbell and 2 x Gen 2 Essential outdoor cameras. An awful lot of pain and absolutely no help from the none existent Arlo Customer Support.

I have activated the port forwarding, as suggested, but cannot view any of my camera recordings on my Smart Hub unless I am connected to the house WiFi.

Does anyone, and yes that includes the Arlo employees that skulk around this forum, have any suggestions as to how to fix this problem please?

Thank you in advance for all and any constructive replies 

[StephenB]

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@ChazI wrote:

I have activated the port forwarding, as suggested, but cannot view any of my camera recordings on my Smart Hub unless I am connected to the house WiFi.

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Did you change your router settings?

Did you check that the ports are actually open using https://canyouseeme.org/ ?