Can't find Essential 2K recordings but Pro 2 is saved on the base

[poulsene]

Hi 

I have a setup with a base and 2 x pro 2 and 2 x Essential 2k. 

The base is: VMB4500r2, FW: 1.27.0.0_4632_03495c2, HW: VBM4500r2, under paired devices I see all my 4 camera

2 x Pro2, FW: 1.125.17.1_11_de8490d, HW: H6

2 x Essential 2K Wireless Security Camera, FW: 1.7.0_4_f167ee9, HW: 1.4

App version, 6.2.4 (9805)

They are all connected to the base. When the pro 2 detect motion it is stored on the USB drive and I see it in the Feed tab in the mobile app. 

The issue:

I see the videos from the Essential cameras on the USB stick but I don't see them in the Feed tab or anywhere else in the app. 

Anyone that have an idea to what can be wrong?

[StephenB · Accepted solution]

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@poulsene wrote:

I see the videos from the Essential cameras on the USB stick but I don't see them in the Feed tab or anywhere else in the app. 

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That's because you have a VMB4500 base.  It has local recording, but no playback functionality.  You see the Pro 2 recordings in the feed because those cameas were sold with free 7-day cloud storage.

To see the local recordings in the app, you'll need to get a VMB4540 or VMB5000 smarthub.

There are several caveats:

1. recordings only available in the app - not my.arlo.com
2. recordings only available using the primary account - not "friend" accounts
3. no thumbnails, so each video needs to be downloaded to see anything
4. no ability to make manual recordings (or snapshots)
5. remote access requires router setting changes that many find difficult (and which won't work with some internet service providers).