Can’t connect my camera

[Washington1975]

I’m in New Zealand  and I’m trying to connect my 2 new essential outdoor camara and I’m unable to connect because The 2nd gen option does not appear in the app. There is a solution for these .  If not please can you kind and not sell or have store selling this kind of cameras in this region of the world ?  Make sense . I’m reading all the issues with this cameras why step you exporting to other regions . Any advice or I should just send it back to the store ?? 

[jguerdat]

Do you have the latest app that would include these cameras? If so, it would appear that your region isn't supported for them yet.

[JamesC]

Did you create your Arlo account using a VPN or while you were in a different country? This is likely why the 2nd generation cameras are not showing up in the list. Your account needs to be created in a region where 2nd generation devices are supported. Try creating a new Arlo account without using a VPN.

JamesC