Can't Update Credit Card

[SBFlorida]

I have three of these cameras and need to update my credit card information. I have tried three web browsers and my phone App but none will allow me to change the card information or add a new card. When I click "Add New Payment" a box pops us that says:

"PAYMENT INFO

Set as default payment

Future renewals will use this card." There is a sliding tab to the right of this, but it is greyed out. When I click the "
Add" button, nothing happens. Spent a long time with chat yesterday, they walked me through downloading the "HAR" file and thereafter I emailed that file to them. Waiting for a response. I noticed that the most recent fee for the Plus Unlimited Plan has gone up to $10 per month for the Annual Plan, while I am currently paying $4.99 per month for the same plan. After reading several reviews, I am wondering if they are going to force me to cancel and sign back up for the higher rate.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.