Arlo|Smart Home Security|Wireless HD Security Cameras

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RonUtrera
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Wife had other cameras and base station added to app a long time ago.   

But when I added a new Essential XL Spot light camera I have not been able to grant access and get it to work on wifes phone.  

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StephenB
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@RonUtrera wrote:

Wife had other cameras and base station added to app a long time ago.   

But when I added a new Essential XL Spot light camera I have not been able to grant access and get it to work on wifes phone.  


There are two user "experiences" - one shows "Library" in the app, the other shows "Feed" and "Dashboard". Both you and your wife need to have a matching "experience" for the camera sharing to work.

 

I am thinking your app might have switched to "Feed" if you added the Essential Gen 2.  Can you double-check that you both still have "Library"?

 

 

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StephenB
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@RonUtrera wrote:

Wife had other cameras and base station added to app a long time ago.   

But when I added a new Essential XL Spot light camera I have not been able to grant access and get it to work on wifes phone.  


There are two user "experiences" - one shows "Library" in the app, the other shows "Feed" and "Dashboard". Both you and your wife need to have a matching "experience" for the camera sharing to work.

 

I am thinking your app might have switched to "Feed" if you added the Essential Gen 2.  Can you double-check that you both still have "Library"?