Recording on an Essential 2K Wireless Security Camera HUB

[der43e]

Hello, I have four Essential 2K Wireless Security Cameras and a VMB5000r6 hub, and I am unable to activate recording on them, even though the hub's technical specifications (https://kb.arlo.com/000062284/ Arlo-SmartHub-and-Base-Station-Compatibility) it says that it is compatible with Essential cameras... Could you please tell me what I'm doing wrong?

Thank you and have a nice day.

[StephenB]

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@der43e wrote:

Hello, I have four Essential 2K Wireless Security Cameras and a VMB5000r6 hub,

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Are the cameras connected through the smarthub?  Or are they connected through your home wifi?

[der43e]

Hello and thank you very much for your reply. No, I don't think so. I installed and configured them directly via the app and connected them to the Wi-Fi network. At no point did I have the option to connect them to the hub... Could that be the problem?

Thank you again for your reply!

[StephenB · Accepted solution]

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@der43e wrote:

 Could that be the problem?

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Yes.  Cameras need to be connected through the smarthub in order to get local recordings.  You also need a microSD card in the smarthub (at least 16 GB - I generally recommend 128-512 GB).

• https://kb.arlo.com/000062997

There are limitations:

• Recordings are only available in the app (not my.arlo.com)
• Recordings are only available using the primary account (not shared accounts)
• No thumbnails, so you need to download recordings to your phone before you see anything
• No ability to make snapshots or manual recordings while livestreaming
• Remote access requires router setting changes that many find difficult (and which won't work with some internet service providers)

[der43e]

I found it! I had simply connected it to WiFi since the HUB was the last thing I installed!

Thank you very much for your response!