Cameras fail to hold signal after update two days ago

[Bigtexas13]

Had cameras working fine for eight months until one week ago and two days ago respectively. Messages received, camera off-line and firmware update available. Cameras no longer hold Wi-Fi signal after update. Removed cameras, reinstalled, restarted, and re-updated all software and cameras continue to fail.

[JamesC]

Bigtexas13,

When you say they "no longer hold WiFi signal" are you saying the WiFi icon is showing poor signal strength or are the cameras continuing to drop offline? If you temporarily relocate the cameras as a test, do you still see the same behavior?

JamesC

[Bigtexas13]

Home List of Devices: Working cameras have a picture of the area covered. Cameras not working have a Red circle with an ! icon and 1 camera also contains the word Offline in the upper left corner. 
The problem: Cameras will work for a limited period of (time e.g. 5 to 10 mins) but then state status is Offline.
Camera 1 working fine for 8 months
Device Settings:  Secure Trial Active. Trial ends April 09, 2024. 
Connected to Offline. (I did all recommended Arlo "fixes" and updates 3 feet from router)
Wi-Fi Network: Connected to Disconnected.
Notifications: Your Arlo device is appears offline. Please make sure it's powered on and connected to the internet.

Device Info: Firmware Not listed. Hardware VMC2030AerH9

Camera 2 (working fine for 8 months)
Device Settings:  Has no picture but does have a a Red circle with an ! icon.

Video is being recorded and activity reported. It is also offline at various times
Wi-Fi Network: Connected to my home Wi-Fi.  (I did all recommended Arlo "fixes" and updates 3 feet from router)
Notifications: Firmware update is available. Update. 
Update message: The update process can take up to five minutes. Make sure your device is uninterrupted during the update process. Do you want to update your Camera 2 to 1.090.33.0_28_449310d? No / Yes
Yes selected. 
Firmware remains and never updates. Current firmware: 1.090.32.1_55_07e3402 Hardware: VMC2030AeH9

[Bigtexas13]

No Solution, no response, no help from Arlo team what so ever. The technical support resolution are as follow: 1,. Get a new computer. 2. Try a different browser, 3. Clear cache. The Community Manager James (?) has not bothered to respond at. Zero help from entire staff. 

[JamesC]

Bigtexas13,

If you continue experiencing the same behavior after temporarily relocating the cameras as suggested above, I encourage you to reach out to the support team and open a ticket using the Arlo secure app under Settings > Support. From there you can open a ticket and engage with a support agent to further investigate the issue you're experiencing.

JamesC