Camera won't record motion detection

[Hymio]

I'm receiving alerts on my phone that motion has been detected but it won't show video when I open the app and check the feed. 

I have followed the troubleshoot advice multiple times. Logging out and then logging back into the app seemed to work as the camera started recording motion detection. It then reverted back to not recording. Restarting the camera seemed to work the second time but again, I wake up this morning to motion alerts but no recordings. Why does this keep happening?

I want a fix without having to restart my camera every day.

Also, even though I'm a paying customer it says I'm not entitled to support and that I should subscribe? I'm already subscribed and paying a monthly bill.

[JamesC]

Hymio,

Restarting the camera or logging in/out of the app shouldn't be necessary to receive recordings.

Which mode are you using to Arm the camera? Have you check the rules within that mode to make sure a rule is set to record when motion is detected?

JamesC

[Hymio]

Thanks for your reply. Yes, I did all that. I ended up getting a new router because my router had reached its end of life. This has seemingly fixed the issue I was having. 

[Hymio]

I spoke too soon. The issue has returned. This is after re-pairing and getting a new router. Surely I'm not the only one having this issue. 

[JamesC]

Hymio,

If you live stream and manually record. Do you receive those recordings in the feed?

JamesC

[Markwboyd]

I have exactly the same issues. I'm based in NZ. It seems I don't have the latest recommended firmware either.

I have set up arming rules, made and then deleted zones but nothing works. On rare occasions it might change to detecting a person and record but not very often.

[DCPhebus]

We have the same issue with just one of our cameras.  The others record fine.  The camera will detect motion and send an alert, but no video is available in the feed.  We restart the camera and it will work for a while, but then stops recording videos again.  We removed the camera in the app and added it back in.  Same result, works for a while then stops recording.  This is very frustrating.  It says the firmware is up to date, and we haven't changed any of the settings since we first set it up.  What is the problem???

[HLStephenson]

Contact support!  I'm having the same issues and was told that the engineers are working on a firmware update.

The more people that complain the fast the fix!!!

[Coloradosue]

I’m suddenly having the same issue. I get an alert that motion is detected but no video shows up. Frustrating, as we have mountain lions in the area and really need to know when they are near the house because we have 2 dogs. Arlo usually detects them as animals but not always. Need to see all videos!