Camera order shows charges pending

[GenieC]

I ordered an Arlo Camera. Never received an email confirmation and can't track my order. My credit card was charged and that's about all at this point. Can't use chat as I don't have an order number..........Can anyone help me?

[JamesC]

GenieC,

Are the charges on your credit card pending or are they showing as complete? Did you place the order at https://www.arlo.com/en-us/ ?

JamesC

[GenieC]

Said pending at 9-29-2024 and I ordered them on Arlo website

[StephenB]

---

@GenieC wrote:

Said pending at 9-29-2024 

---

So the order hasn't yet been fulfilled (no idea why).

[JamesC]

GenieC,

I've escalated the details of your concern to the care team for review. An agent will reach out to you with an update as soon as possible.

JamesC