Arlo|Smart Home Security|Wireless HD Security Cameras

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GenieC
Aspirant
Aspirant

I ordered an Arlo Camera. Never received an email confirmation and can't track my order. My credit card was charged and that's about all at this point. Can't use chat as I don't have an order number..........Can anyone help me?

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JamesC
Community Manager
Community Manager

GenieC,

 

Are the charges on your credit card pending or are they showing as complete? Did you place the order at https://www.arlo.com/en-us/ ?

 

JamesC

GenieC
Aspirant
Aspirant

Said pending at 9-29-2024 and I ordered them on Arlo website

StephenB
Guru Guru
Guru

@GenieC wrote:

Said pending at 9-29-2024 


So the order hasn't yet been fulfilled (no idea why).

JamesC
Community Manager
Community Manager

GenieC,

 

I've escalated the details of your concern to the care team for review. An agent will reach out to you with an update as soon as possible.

 

JamesC