Arlo cameras not finding my Tmobile wifi?

[36Mildred]

Hello new to the forum. I have had my Arlo Essential 3 pack outdoor cameras for about 3 years. Previously we had AT&T as our internet carrier. After switching to Tmobile we have not been able to get our cameras to connect to our wifi. We tried setting up a separate wifi as suggested just for the cameras with the 2.4 ghz, still have has no luck. Any ideas or suggestions. Thank you in advance.

[JamesC · Accepted solution]

36Mildred,

Have you removed and factory reset the devices? Try the steps mention here and then attempt to onboard the devices as if they were new: https://kb.arlo.com/000063225/How-do-I-factory-reset-my-Arlo-Essential-Outdoor-Camera-2nd-Generation

JamesC

[36Mildred]

Yes this worked thank you.