Arlo Essential gen 2 blue light problem

[topolovec]

Hello i have 4 Arlo Essention 2nd gen kameras mounted, today i swiched to new internet provider so i have new wifi with new password.

I connected 2 of my 4 camers withot any problem

but rest 2 cameras dont wana go in connection mode, blue light is not flashing ifter im pressing the button for 3-5 sec

i event  try factory reset and i hold the button for 30+ sec but nothing, 

all cameras are full charged and i read all trubleshoot articles and i try everything

any solution? since im on trial few more days and i need to purchase my yearly plan.. and this is not the good commercial for that

ty

[StephenB]

---

@topolovec wrote:

Hello i have 4 Arlo Essention 2nd gen kameras mounted, today i swiched to new internet provider so i have new wifi with new password.

FWIW, the easiest path (for all your devices) is to set up the new router to use the same network name and password as the old one.  Something to remember the next time...

If the problem cameras are still in your account, then remove them before trying the install again.  

You can reach out to Arlo support using the support center in the app.  Phone support is IMO better than trying chat.