5 of my 7 cameras won’t connect to the network

[SouthernSaucier]

So, Arlo made it appear as though I needed to “upgrade” my software, but what they did instead is enroll me in a new service for which I did not want to enroll. Now, 5 of my 7 cameras won’t connect to the network. Then, when you try to find a way to contact support, THERE ISN’T ONE. It even says “Contact Us By Phone” without providing a number. After I dove deep enough into the rabbit hole they created to request a call for support, the wait time changed from 11 minutes, to 15 minutes, to 51 minutes—all within a two minute time frame. So, I sat patiently waiting for a call, playing on my phone. My phone never rang, but they used a service called “Slydisl” that enables you to call someone’s voicemail without their phone ringing, which is what they did. They left me a voicemail, pretending as though they were unable to reach me and said they’d call back. They are CRIMINALS. 

[JamesC]

SouthernSaucier,

It sounds like you're referring to a trial plan that was automatically applied to your account from a new camera. I've checked your account and you already have a paid subscription plan that will cover this camera once the trial expires, there are no new charges or new services associated with the trial plan. 

Are the cameras showing in your app but appear offline or are you trying to manually sync them?

JamesC