Arlo|Smart Home Security|Wireless HD Security Cameras
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2 cameras that will not connect

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Heatho
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Follower
‎2024-05-30 04:20 PM

We have two cameras that are messed up. One of them has two red lights on the front when plugged up to charge and will not connect and the other one lights up blue when done charging and still will not connect. Anyone have any advice?

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JamesC
Community Manager
Community Manager
‎2024-06-03 11:34 AM

Heatho,

 

Are the cameras showing offine in the Arlo app? You might try removing the cameras from the app and factory resetting following the instructions here: https://kb.arlo.com/000063225/How-do-I-factory-reset-my-Arlo-Essential-Outdoor-Camera-2nd-Generation

 

JamesC

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