Where's my mic? The full screen/landscape view??

[WuNgUn]

• I s'pose those are also subscription features now, the ability to use the built in mic? The full screen "arrows" option is missing from my image as well 🤷
• And why now do I also have to give my finger print to access the cam on my only device? 
• Beyond frustrated! 

[DannyBearAgain]

Are you using the owner account credentials or are you a shared user?

[WuNgUn]

I assume owner account... I set it up and I had those functions earlier. 

The fingerprint thing is new... And maybe when this all began....? 🤷 

[DannyBearAgain]

The change in access behaviour suggests a different login is in use. Please check.

The finger login is a setting in the app/settings/profile/login with Touch ID.

[WuNgUn]

• Finger print setting is switched OFF 🤷

[DannyBearAgain]

It might be an idea to delete and install the app again.

 If you go into the app settings/privacy centre/account/active sessions to confirm your mobile device is the only one logged into the account first.

[WuNgUn]

K.... Uninstalled app, redownloaded it... Logged in. Tells me finger print needed when cam is disarmed but in settings, it's armed (I recieve notifications when it sees my dog)

 

still same behavior. 

[DannyBearAgain]

So to confirm that the trial subscription has since ended for the camera when this started occurring?

https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends 

The above article does state that two way should still be available.

[WuNgUn]

I wouldn't say that necessarily... But definitely after the trial ran out

[DannyBearAgain]

I can only advise that you take this up with the arlo customer support, difficulty is if out of warranty.

Private message one of the arlo moderators @ShayneS, @JamesC on this forum to raise a case.

[StephenB]

---

@WuNgUn wrote:

• And why now do I also have to give my finger print to access the cam on my only device? 

---

Arlo doesn't require that, so it must be something with your device.

Chrome recently added a feature to tie their saved passwords to Windows Hello.  If you enabled that, then Chrome will require your fingerprint before it provides the saved password.

<EDIT - after looking ahead at your other posts, I am seeing the biometric is coming from the app, not Chrome.  Are you only getting this when you manually open the privacy shield? >

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@WuNgUn wrote:

• I s'pose those are also subscription features now, the ability to use the built in mic? 

---

No, that should work without a subscription.

---

@WuNgUn wrote:

• The full screen "arrows" option is missing from my image as well 🤷

---

Did your user interface change from "Library" to "Feed"???

[WuNgUn]

• I've been all over this site and app... 
• I don't see ANY way to contact support. Definitely regretting buying this POS. AND not knowing they were going to hit me with a subscription after a short trial. 

[WuNgUn]

So while at home in my network, the mic option and full screen are available 🤷

Also, this is manually arming the cam. When I initially posted, it was running on a schedule and I was on cellular network. 

Strange

[StephenB]

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@WuNgUn wrote:

• I've been all over this site and app... 

---

Does your app show "Library" at the bottom?

Or does it show "Feed" and "Dashboard" instead?

[WuNgUn]

It shows library, even though it doesn't record anything. I don't have a subscription 

[StephenB]

---

@WuNgUn wrote:

It shows library, even though it doesn't record anything. I don't have a subscription 

---

Well, you need a subscription to get recordings. And you would also need a subscription to access phone support.

There are two user interfaces - you have the older "Library" one.  Info on getting support with your UI is here:

• https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App

[WuNgUn]

• A knowledge base link?? Yeah, the support is CLEARLY **bleep** with this company. SO glad I didn't pay for a subscription. 
• I think I'm going to take my little camera and end its life under a hammer rather than try to get help for my issue. 
• I ALREADY know how that'll go.... 
• Thanks for your help everyone 👍

[StephenB]

---

@WuNgUn wrote:

• A knowledge base link??

---

To be clear - This is a user-to-user forum, and I don't work for Arlo.

FWIW, you said couldn't find how to access support in your app.  Since I am running "feed", I couldn't be certain I was giving you the right steps.  So I linked in the KB article, which starting by telling you how to access support in the app.

[ShayneS]

HI @WuNgUn 

Are you still experiencing these issue? If you like I can escalate this to support?

[WuNgUn]

I removed the cam and went thru the new device process. All good! 

[ShayneS]

@WuNgUn Thanks for the update.

[WuNgUn]

Turns out that fix worked for all of 1 day. 

Back to the original issue again 🤷

[ShayneS]

HI WuNgUn

Thanks for the update. Do you mind reiterating the issue(s)?

If I understand correctly, the Two way talk function and full screen option is missing only when your connected to mobile data on your phone? 

Can you provide the Model of phone you're using, as well as the OS version?

Also which version of the Arlo mobile app are you using? 

Thanks 

[WuNgUn]

Correct, those 2 issues are effected. And it asks for finger print/password to unlock privacy shield, even though the camera is unshielded in schedule mode. 

The phone is a S22 Ultra Samsung. Running Android 13/OneUI 5.1

The app is 4.10.2_28611

[ShayneS]

@WuNgUn Perfect, Thank you. I will notify my team and report back as soon as possible.