Essential Indoor wired camera privacy screen will not go down

[packerfan83]

I just purchased 2 new Arlo indoor essential cameras.  One works perfectly.  The other one's security screen will not go down unless I manually go into the app and do a live view.  It is armed and everything.   The app even says "Living room security screen is open" and it is now.  I have reset the camera, removed it from the app and reinstalled to the app.   It still does not work properly.  Any suggestions before I return it?

[StephenB]

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@packerfan83 wrote:

The other one's security screen will not go down unless I manually go into the app and do a live view.  It is armed and everything.   

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When you say "down" do you mean open?  Or do you mean closed/shuttered?

I'm guessing "shuttered", but want to be sure.

[packerfan83]

Yes it stays shuttered no matter what. 

[StephenB]

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@packerfan83 wrote:

Yes it stays shuttered no matter what. 

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Ok.  Except when livestreaming of course.

Does it pass the privacy shield test?

[packerfan83]

Yes it does pass that

[StephenB]

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@packerfan83 wrote:

Yes it does pass that

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I'd try removing the camera from the account, resetting it, and adding it back.

• https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera