Arlo|Smart Home Security|Wireless HD Security Cameras

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packerfan83
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Aspirant

I just purchased 2 new Arlo indoor essential cameras.  One works perfectly.  The other one's security screen will not go down unless I manually go into the app and do a live view.  It is armed and everything.   The app even says "Living room security screen is open" and it is now.  I have reset the camera, removed it from the app and reinstalled to the app.   It still does not work properly.  Any suggestions before I return it?

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StephenB
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Guru

@packerfan83 wrote:

The other one's security screen will not go down unless I manually go into the app and do a live view.  It is armed and everything.   


When you say "down" do you mean open?  Or do you mean closed/shuttered?

 

I'm guessing "shuttered", but want to be sure.

packerfan83
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Aspirant

Yes it stays shuttered no matter what. 

StephenB
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Guru

@packerfan83 wrote:

Yes it stays shuttered no matter what. 


Ok.  Except when livestreaming of course.

 

Does it pass the privacy shield test?

packerfan83
Aspirant
Aspirant

Yes it does pass that

StephenB
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Guru

@packerfan83 wrote:

Yes it does pass that


I'd try removing the camera from the account, resetting it, and adding it back.

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