Arlo indoor camera not working

[sathena]

Hi,

my Arlo Indoor Camera stopped working last week.

I have tried resetting.  Also removing and adding to my base station with no luck.

After going through the process of adding to base station, it continues to show as 'offline'

[StephenB]

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@sathena wrote:

my Arlo Indoor Camera stopped working last week.

I have tried resetting.  Also removing and adding to my base station with no luck.

After going through the process of adding to base station, it continues to show as 'offline'

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Is the camera still under warranty?

[JamesC]

sathena,

Does the camera show offline on both web client and mobile app?

JamesC

[sathena]

yep.  still under warranty.

I was hoping it would be an easy fix before I try and return it.

[sathena]

Hi James,

yes it is showing offline on web client, mobile app and in my HomeKit app.  

All other Arlo cameras are still working.