Arlo Routines Deleting

[EWG1]

Arlo recently made us move to the Secure Multi-Camera Monthly plan from our prior plan. We have quite a few cameras and have recently added or upgraded some to the Essential Indoor Camera.

For two days in a row all of our routines are missing, we manually add the routines back and then they get deleted again. This is making the Essential cameras permanently go into privacy mode.

[BrookeN]

Can you provide what device you are using to set up the routines? Have you tried to set them up from a web browser to see if they would stick? 

[EWG1]

Hello,

Each time we set these up as on the website directly.

This morning we had 13 cameras drop around 9am EST from routines and 3 remained. The routines are being removed and not changed to Home/Standby.

We have an Arlo case opened, case # 43726455