Arlo Essential Indoor Camera keeps going offline

[Jrshuahaim]

I just purchased the Arlo Essential Indoor Camera and it keeps going offline. Very frustrating. It is not a wifi issue, the camera is next to the router. I realize that it keeps showing firmware update but it’s been 24 hours. Have tried to restart device multiple times. Unplugged and plugged. Is it an issue with the camera?

[jguerdat]

Could be a bad camera but first move the camera away from the router - too strong a signal can cause issues. You may want to try a reset:

https://kb.arlo.com/000062560/How-do-I-factory-reset-my-Arlo-Essential-Indoor-Camera