Arlo Essential Adding to App

[harveyn]

Hi

I have 5 Arlo Essential cameras and recently discounted and removed from the APP my oldest 1st gen camera (MPN VMC2040-100EUS). 

I have been trying to add it back on but the App does not detect the camera when it’s in flashing blue mode.  I know the camera is connected to the WiFi as my system shows that.  

Does the App no longer support this older generation camera?

Thanks in advance for anyone who can help. 

[StephenB]

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@harveyn wrote:

Does the App no longer support this older generation camera?

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The app supports it (I installed one of these myself last week).

Try the hardware reset - holding down the sync button until the camera LED flashes amber (~15 sec).

[harveyn]

Hi Stephen

Thanks.

I did do a factory reset but it still does not find the camera.   Unless I’ve down the reset incorrectly.  On the first generation I think you hold the sync button down until it blinks blue rapidly and then goes off?  As opposed to amber.  

[StephenB]

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@harveyn wrote:

I did do a factory reset but it still does not find the camera.   Unless I’ve down the reset incorrectly.  On the first generation I think you hold the sync button down until it blinks blue rapidly and then goes off?  As opposed to amber.  

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It should flash amber.

[harveyn]

Thanks.

When in googled it, amber was for 2nd and 3rd generation but fast blue blinks for 1st generation.  

I will try it again. 

[harveyn]

What I am finding in my Google search below.  But even if this is resetting correctly the app is not finding the camera. 

You do not need to worry; a blinking blue light is perfectly normal for a first-generation (VMC2040). On this specific model, the LED blinks blue (or rapidly flashes blue) when it is successfully resetting and entering Wi-Fi setup mode. 

How to Complete the Reset

1. Remove from the App: Before attempting to pair again, make sure to log into the Arlo Secure App go to your device settings, and select Remove Device.
2. Hold the Button: With the camera plugged into a power source, press and hold the Pairing/Sync button for roughly 15 seconds.
3. Release: When the light blinks blue, let go of the button. The camera is now reset and awaiting setup.

[StephenB]

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@harveyn wrote:

What I am finding in my Google search below.  But even if this is resetting correctly the app is not finding the camera. 

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Best to limit your search with site:kb.arlo.com - I've seen a lot of mistakes with Arlo kit when I don't do that.

That said, I didn't notice you had the indoor model - I was looking at the outdoor gen 1 essentials.

• https://kb.arlo.com/000063466/How-do-I-factory-reset-my-Arlo-Essential-Spotlight-Camera-Arlo-Secure-...

The outdoor Gen 1 cameras flash amber,  but the indoor model does indeed just flash blue.

• https://kb.arlo.com/000062560/How-do-I-factory-reset-my-Arlo-Essential-Indoor-Camera

[harveyn]

Great advice and thank you 

So the camera has been factory reset correctly.   The camera is connected to my WiFi as link is visible in my WiFi app.  

But still the Arlo app still does not locate the camera.   Any suggestions?

[StephenB]

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@harveyn wrote:

So the camera has been factory reset correctly.   The camera is connected to my WiFi as link is visible in my WiFi app.  

But still the Arlo app still does not locate the camera.   Any suggestions?

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Try my.arlo.com in a PC browser.  That sometimes will work when the app fails.

Where exactly is it failing?  Are you getting past the QR code step (guessing yes, but want to confirm)?

[harveyn]

Thanks

Yes getting past the QR code step.  It fails at the next step, the locating step. 

[harveyn]

Tried on my laptop and failed at the same point.  

Just in case it’s worth mentioning, whilst the camera blue light is pulsating slowly and the app is trying to connect the camera shutter closes.  Don’t believe this matters but mentioning just in case. 

[StephenB]

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@harveyn wrote:

Tried on my laptop and failed at the same point.  

Just in case it’s worth mentioning, whilst the camera blue light is pulsating slowly and the app is trying to connect the camera shutter closes.  Don’t believe this matters but mentioning just in case. 

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I'm tagging the mods ( @BrookeN , @JamesC , @ShayneS ) in case they have some suggestions.

[harveyn]

Any more thoughts or places I can ask for help?

[StephenB]

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@harveyn wrote:

Any more thoughts or places I can ask for help?

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Do you live the US or Canada?

[harveyn]

United Kingdom

[StephenB]

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@harveyn wrote:

United Kingdom

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Then getting support through the app is the other option (assuming you have a subscription).  That will lead to Verisure support, since they handle support and distribution in the UK. 

Do you use a VPN?  It does need to be turned off during the install.