Arlo Cameras Not recording in Library

[roe123]

Hi,

I have an Arlo Hub at home with 4 cameras.  With all four of these cameras, I'm able to see a library of recordings.  I recently purchased two additional cameras for another one of my homes and connected it to the same account I have my main home cameras on.  I recently noticed i'm not able to see history on those two new cameras.  I do not have a subscription for my original home cameras so i'm not sure why i can see history there and not on the additional two new ones? 

[StephenB]

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@roe123 wrote:

I do not have a subscription for my original home cameras so i'm not sure why i can see history there and not on the additional two new ones? 

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Legacy cameras (like the Pro and Pro 2) were sold with 7-day free cloud storage - and Arlo still provides that for those cameras.

Current camera models (starting with the Ultra back in 2018) requires a subscription to get any cloud storage.

[roe123]

are there any other options than paying 10.00 a month per camera?

[StephenB]

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@roe123 wrote:

are there any other options than paying 10.00 a month per camera?

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https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...

• US pricing is 12.99/month for unlimited cameras - or 9.99/month ($119.88/year) if you choose the annual plan.
• Single camera plans are $4.99/month per camera - or $3.99/month per camera ($47.88) is you choose the annual plan.

Getting a VMB4540 or VMB5000 smarthub is another path - they offer direct access to local storage w/o a subscription.  There are lots of limitations though, so IMO not a good user experience.

• recordings can only be viewed in the app (not the browser)
• recordings can only be viewed from the primary account (not friend accounts)
• no ability to make manual recordings or take snapshots
• no thumbnails - videos need to be downloaded to the phone to see anything
• remote access requires router setting changes that many find difficult (and which don't work with some internet service providers).

[jguerdat]

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@roe123 wrote:

Hi,

I have an Arlo Hub at home with 4 cameras.  With all four of these cameras, I'm able to see a library of recordings.  I recently purchased two additional cameras for another one of my homes and connected it to the same account I have my main home cameras on.  I recently noticed i'm not able to see history on those two new cameras.  I do not have a subscription for my original home cameras so i'm not sure why i can see history there and not on the additional two new ones? 

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You should know that when your account migrates to the new UI (uses Feed instead of Library to view videos) you will need 2 subscriptions, one for each location. That's a change from the old UI to be sure. There's no timeline for the migration to happen automatically but be assured it will happen, likely this year.