ARLO Essential not being added

[CosIanG]

HI, I want to add a new ARLO Essential spotlight and I cant, I tried from several phones, PC, several accounts and few WIFI but after reading the bar code it gets stucked

[Streak2]

Make sure that your phone is connected to the same wifi network as the one selected for the camera and that it is a 2.4Ghz network.

Also, make sure that you are entering the password correctly.

Is the camera fully charged?

See instructions here

https://www.arlo.com/content/dam/arlo/support/Arlo_Essential_Device_UM_US.pdf

[CosIanG]

Hi, 

I have 10+ cameras installed, want to add 3 more and does not work, I read instructions and all wifi data is correct but still does not work.

wondering if you have a bug somewhere and its not only me… maybe cameras have issues, even fully charged and added on other account are not seen visible in app

[StephenB]

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@CosIanG wrote:

wondering if you have a bug somewhere 

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Note this is a user-to-user forum, and neither @Streak2 nor I work for Arlo.

Is the camera you purchased a Gen 2 model?  If it is, are you selecting Gen 2 in the app?  

The Gen 2 cameras aren't available in all geographies yet - if you are outside the US and don't see the Gen 2 option, then you can't add those cameras to your account.