No notification under Free Trial

[Samuel9771]

I bought Arlo Pro 5S x 2pcs and Essential (2nd Gen) indoor camera x 2pcs and setup my Arlo account on 13/6.  However, the notification only valid for a few hours and disappeared.  The App shows my Secure Active Trial end date is 13/7.  I have removed all 4 cameras in my account and added back again but still failed. 

[JamesC]

Samuel9771,

Are you able to provide more details about what you're experiencing? When you say notifications are only valid for a few hours, are you referring to push notifications when motion is detected?

JamesC

[Samuel9771]

Hi James,

Yes! push notification when motion is detected.

Thanks!

[JamesC]

Check to make sure the active mode contains rules that tell the camera to send push notifications when triggered. For more information on how to do this, take a look at this article: https://kb.arlo.com/000062905/How-do-I-set-up-Push-Notifications-Arlo-Secure-4-0

JamesC

[StephenB]

@Samuel9771:  You can also confirm your subscription status by making a manual recording while livestreaming.  Then check the Feed and make sure the recording is there.

If that works, you definitely have a subscription for the camera.