Cannot watch the history in feed

[Duncanma]

I have one essential indoor camera and have joined alro secure plan. After that, I can watch the video history which is recording of my camera.

However, the video recording has been stopped since two weeks ago. I can not watch any video history. I contacted support but it is still useless.

What can I do?

[ShayneS]

Please reach out to the Support Team to further investigate this symptom you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact

[jguerdat]

Have you verified the subscription is still valid? WHich plan is it? 

[Duncanma]

Yup. My plan is Arlo secure single camera. The subscription is currently vaild. So, I do not have solutions. 

[StephenB]

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@Duncanma wrote:

My plan is Arlo secure single camera. The subscription is currently vaild. So, I do not have solutions. 

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Can you make a manual recording while livestreaming the camera?

Also, do you see the recordings when you go to the devices page and press the camera tile?

[Duncanma]

Yes, I can make it and watch the recording. 

[StephenB]

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@Duncanma wrote:

Yes, I can make it and watch the recording. 

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So the manual recording is showing up in the feed?

Are you getting notifications when the camera detects motion?

What mode is the system in?  (Arm Away, Arm Home, or Standby)?

[jguerdat]

In Feed, verify that there's no filter set. Click on the 3 dot menu, choose Feed Settings and then Devices.

[Duncanma]

Yes. The manual recording shows in the feed.

I do not get any notifications when the camera detected motion. 

The camera mode is arm away.

[StephenB]

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@Duncanma wrote:

I do not get any notifications when the camera detected motion. 
The camera mode is arm away.

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Double check the Arm Away mode (from the routines->mode page) - making sure the camera has a rule in the mode that enables both recording and notifications.

Also, double-check the filter in the feed settings, to make sure that nothing is filtered out.

[Duncanma]

I checked the settings and filter. All is fine.

Is Arlo problem?

[StephenB]

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@Duncanma wrote:

I checked the settings and filter. All is fine.

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Next step is to try the motion detection test.  That's in the default motion settings.

[Duncanma]

Tried. The indication lamp does not flash. 

[ShayneS]

Please reach out to the Support Team to further investigate this symptom you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact