3 x Pro 4 and Smarthub with added new Essential indoor 2nd Camera cannot record locally

[p0v0q]

Hello,

As using 3 x Pro 4 and Arlo Wireless Doorbell connect with Smarthub record locally for over 3 years without problem, but recently just buy a new Essential indoor 2nd Camera added successfully through Arlo app.
After connected to the Smarthub but it cannot record locally, I cancelled the trail cloud recording then.
Now the Arlo android app interface seem changed just only support essential cam, and I cannot find any tab or option that the recording for 3 x Pro 4 and Arlo Wireless Doorbell which previous app verison can browse those recording.
I double check all connected through Smart hub, from the app dynamic LOCAL which just only have Essential indoor 2nd Camera new recording which seem it cannot trigger recording for Arlo Wireless Doorbell and 3xPro 4 Camera.
Here is the firmware details, appreciate you could help.
Thank you.

Arlo Wireless Video Doorbell (firmware version: 1.9.1.0_8_9eedd22_ceefa49)
Pro 4 Camera (firmware version: 1.080.22.3_56_e704b23)
Essential indoor 2nd Camera (firmware version: 1.5.1_1138_0fff976)
Smarthub VMB4540 (firmware version: 1.25.1.0_1687_1f1c874)
Arlo Chime 2 (firmware version: 1.1.0.0_318_05c36e0)
Arlo app (Android version version: 5.5.0_28795)

[StephenB]

Have you checked the camera rules in the mode(s) you are using?

Are you still getting recordings from the Pro 4s and doorbell?

[p0v0q]

[update]

I just now removed Essential indoor 2nd Camera, but seem the arlo android app still cannot trigger with the orginal 3x Pro 4 Cam and Arlo Wireless Doorbell recording on Smarthub.
I guess the app which not compatiable with both Pro 4 work with Essential indoor 2nd Camera recording through Smarthub, even I removed Essential indoor 2nd Camera and my Arlo profile have been upgraded to use for new Android version app.

Please support help, thank you

[p0v0q]

seem it cannot record through smarthub and the android app nothing recorded.

[StephenB]

---

@p0v0q wrote:

seem it cannot record through smarthub and the android app nothing recorded.

---

It is compatible with the Pro 4 cameras.

Have you tried

1. going to the devices page
2. pressing the tile for the base station
3. selecting storage settings?

[p0v0q]

Hi Stephen,

   Inside the storage settings which just only shown essential indoor recording, and no other Pro 4 and doorbell recording as today whole day I confirmed there have recordings for Pro 4 and doorbell before I added the new Essential Indoor camera.

  After I removed the Essential Indoor cam, now Pro 4 can start recording but cannot view any previous recordings.   Is there no any date with timeline I can browse for the previous recordings?
On the other hand, I still not yet added back that Essential Indoor cam which seem not work all for my configuration.

  Thank you.

[StephenB]

---

@p0v0q wrote:

I just now removed Essential indoor 2nd Camera, but seem the arlo android app still cannot trigger with the orginal 3x Pro 4 Cam and Arlo Wireless Doorbell recording on Smarthub.

---

1. What mode is the system in?
2. Have you looked checked that there are rules for the Pro 4 cameras and doorbell?

https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

[p0v0q]

Yes, I use the default mode as at home mode even I change to not at home mode also now working.

And the leave mode already set to action trigger for recording and alert.
Now some Pro 4 cam can work for recording but some is not.
And also under Local dynamic cannot shown recording history as well.
I guess the new app should be the root cause of the problem

[StephenB]

---

@p0v0q wrote:

I guess the new app should be the root cause of the problem

---

There is something wrong with your set up.  But you aren't answering my questions, so I cannot help you troubleshoot. 

---

@p0v0q wrote:

Yes, I use the default mode as at home mode even I change to not at home mode also now working.

---

There is no "default mode", so I don't know what you mean by this.  The three modes are "Arm Away", "Arm Home", and "Standby".  You can see what mode you are in by looking at the dashboard screen.  The active mode is in color.  You change it by just pressing on the mode you want to activate.

I suggest disabling any automations you have set up, and then put the system into "Arm Away" mode.  Then see if you get notifications from the Pro 4 cameras and the doorbells.  If you do, then first check in the app

1. device page
2. press on base station tile
3. select storage settings

If there are no recordings there, then eject the storage from the base using the app, and connect it to a PC.  Check to see if the recordings were saved (or not).  Then we will know if you have a recording problem, or a playback/retrieval problem.

[p0v0q]

Hi Stephen;

    I already answer you the details, please check.

   On the other hand why in the Local tab there have no recording there?  this is strange and I don't think which related to my setup problem indeed.

   Thank you

[StephenB]

---

@p0v0q wrote:

    I already answer you the details, please check.

---

No. 

1. You didn't tell me what mode the system was in - instead you said "default" which is meaningless.
2. I also asked if you'd checked the cameras rules in the mode you are using, and you did not answer that either.

[p0v0q]

I am using the Arlo app which is not english interface so I try to describe in English.

Under Dynamic tab which Home>Local show nothing video recording and I pull down which only shown essential video recording but no other Pro recording shown.

In the device tab, smart hub tile, video setting which shown essential video recording and just 1 of 3 pro cam video recording.

I already check the mode of it, and make sure those 3 Pro cam setting is the same.

[jguerdat]

If I understand, you want to view local recordings that are stored on the SmartHub but not all cameras are being recorded. Are those cameras connected to the hub, which is required for those local recordings? Cameras connected to your WiFi cannot be recorded this way.

[p0v0q]

Yes, you are right.
Before add the new Essential Indoor Camera those 3 x Pro 4 cam is connected with hub recorded locally to ssd, and I just double checked again those 3 x Pro 4 cam and doorbell is connected to hub as well.