Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Essential Camera problems

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Kitlanta
Aspirant
Aspirant
1. There is no QR code anywhere on box or documentation except under the charging tab on camera and app declares it an invalid code.
Model: VMC2020 | Arlo Essential
Kitlanta
Aspirant
Aspirant
This was not disclosed either on the box or by salesperson


Nor can I connect to a 2.4 ghz net work.


Ring is easier and I’m 1 hour away from returning this and being done with Arlo. No QR code on it. If this model is discontinued is there no support?
Kitlanta
Aspirant
Aspirant
Anyone else have problems with QR code missing except on the device and then the app rejecting it as invalid?
Kitlanta
Aspirant
Aspirant
I am returning mine I’m done! Buying only ring in the future.
Model: VMC2020 | Arlo Essential
jguerdat
Guru Guru
Guru

Swap at the store or use the Contact Support link at the bottom here.

JamesC
Community Manager
Community Manager

Kitlanta,

 

At what point during setup are you experiencing an issue? The QR code should be scanned by aiming the camera at your mobile devices screen, after hearing the chime, you should be able to continue the onboarding process.

 

JamesC

sonjae
Aspirant
Aspirant
The code for scanning is in the arlo app. When adding your device a screen will come up for you to scan with the arlo camera .
Model: VMC2030 | Arlo Essential Spotlight Camera
Discussion stats
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