Will not connect to WiFi. Tried to restart and re-add camera but app cannot find camera.

[ingemilie]

I set up the Arlo baby to my app on phone with no problem. The issue arrived when I was about to do te same on my husbands phone. It would not connect. I looked back on my phone and suddenly I was disconnected, and it was not possible to reconnect.  I tried to restar the camera with no luck. I even deleted the camera in order to start over again. After I have picked camera type, pushed on the sync button and scanned the QR code the app is not able find the camera. I have also tried to turn of the 5g net. I need help because I am about to loose my mind. 

[jguerdat]

First, you would use Settings, Grant Access for your husband, not have him try to set it up again.

As for the inability to reconnect, it may just be a faulty camera. Try the reset procedure first:

https://kb.arlo.com/1282685/How-do-I-reset-Arlo-Baby-to-factory-default-settings

Failing that, you can swap at the store or use the Contact Support link at the bottom here.