New arlo baby not connecting to app

[Kiwibrit]

I have an new Arlo baby. When I try connect, I can sync and scan QR code I get a chime but the app will not find the device.

Have tried reset, made sure my phone is on the same wifi connection as I am adding in

So frustrating

[TomMac]

Attempt to sync it via the web access....   https://my.arlo.com

using your browser

[GBart302]

I have the same issue as listed above. QR code scans on the device I am using, i've tried Samsung S10, iPhone, iPad, and PC.  The Baby camera chimes, but then the device "times out" searching for the Baby Camera.

I verify that the baby camera is connected to my router.  Seems like an app, website or software issue with the Arlo product page.

I have also tried power cycling the baby camera, resetting the baby camera, reset my wifi network name and password, reset my modem and router, disabled mobile data on my phone when trying to add the camera.  My internet and wifi works fine, the Arlo Baby camera just cannot be found during the "Add a Device" process.

Looking for any other suggestions or advice.

[JessicaP]

Hi GBart302,

Make sure when pairing with your Arlo Baby that you're connected to the same network from your router. Otherwise, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.