Library doesn’t work and won't open videos

[EkaterinaD]

Hi, my library in arlo baby doesn’t work . All of videos don’t open

[JessicaP]

Hi @EkaterinaD,

When trying to open the video, do you receive an error message? Is this happening when checking on the Arlo app on your phone and/or on the web client on your computer?

[EkaterinaD]

Hi! When I open my library’s videos they doesn’t work without messages

[JessicaP]

Are you experiencing this problem on the web client and/or app?