Disconnects and signs out of app

[mnsloniker]

Several times the monitor will not be available or disconnect which will then sign us out of the app. We need the monitor to be on the entire night 😕

[ShayneS]

Have you made sure the camera is on the latest firmware version? What troubleshooting steps have you performed so far?

[Gabanda]

I am having the same issue. I have to reopen the app several times during the night because the camera disconnected and the app closed itself. This is a major safety issue. Could you please help with that?

I have the Baby Arlo Camera.

[ShayneS]

Hi @Gabanda

What version of the Arlo App are you using? What troubleshooting steps have you performed so far?

[Gabanda]

Hi, 

This is the version of the app: 2.7.9_25600

The firmware of the camera is 1.9.3.0_791

I tried to factory reset the camera multiple times. I am still having issue. The app can't connect to the camera randomly. 

This is extremely annoying and I am very unhappy with this product. I bought this camera for safety reasons for my baby and I cannot trust it.