Device offline, still alerts and records video.

[tspadacenta]

I've noticed in the community boards that this has happened before with the Arlo Pro, but it's giving me a hard time with the baby monitor.

[ShayneS]

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

[tspadacenta]

I’ve reset the device, made sure I was on 2 GHz wifi, I’ve shut my phone off, logged off my app and back in, deleted the app and redownloaded.

[ShayneS]

Is this occurring on all your cameras? Have you tried removing the cameras from your device settings and re-pair them? do the devices appear offline over the web browser and the mobile app?

[tspadacenta]

The devices are offline on both my web browser and mobile app. I've just removed  the camera and now I'm trying to repair and it's not even finding it. I can see the camera on my Home app, but cannot find it in the arlo app to control the cameras features.

[tspadacenta]

Piggybacking my last comment -- this is the only device of the 3 I own that are acting this way.

[ShayneS]

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support