Can’t Connect To Arlo Baby When Away From Home

[georgiaingram]

Hi there, I’m having real issues connecting my Arlo baby away from home so I can view videos. The whole reason I bought this camera is because we have a large section which I need to work on but need to check in on baby but I can’t connect to it when not in our home WiFi.

We also have the Arlo q plus which is connecting fine in my toddlers room. So it’s not my internet connection.

[ShayneS]

What version of the Arlo Mobile App are you using? Have you tried to reboot the Arlo Baby & test again over mobile data?

[kahuna2007]

I’m having the same issue with my arlo Baby cam. When I reboot my cam it will work away from the home for a few hours and then the same issue occurs. Anyone have any ideas on what could be causing this?

[ShayneS]

@kahuna2007

Have you tried rebooting or resetting you Arlo Baby? Is the camera running the latest firmware version? Does this occur when using a different device on mobile data as well?

[kahuna2007]

I am using the latest firmware. If I reboot the camera the problem is fixed temporarily but reoccurs within 12 hours. Same issue on any and all devices that aren’t connected to my home network. Both on Mobile data and other WiFi the problem exists.