Arlo|Smart Home Security|Wireless HD Security Cameras

Baby Camera not connecting

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austin571
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I have the rabbit looking baby camera.  It no longer connects.  I have tried the factory reset.  When I removed the device from my list and tried to add it back - last week it worked.  This week it stopped again and I did the factory reset and reconnect using the QR code because the app never "found" the camera.  

Does not work - It reads the QR code but makes a Boink boink boink sound like a wrong answer in a game show.  

Is this broken now?

I have the Pro 2 cameras and base - will Pro 3 or other Arlo cameras work with the same base station I have?

Thanks

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ShayneS
Arlo Moderator
Arlo Moderator

Hi @austin571 

 

Can you attempt a factory reset on the baby cam again via these steps: https://www.arlo.com/no_no/support/faq/1282685/How-do-I-reset-Arlo-Baby-to-factory-default-settings

 

Then try adding the camera on the web portal at my.arlo.com

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