Arlo|Smart Home Security|Wireless HD Security Cameras

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millski
Aspirant
Aspirant

Hello,

I have followed the instructions to reset my ArloBaby after it stopped working. I have used a paper lip to successfully reset it, and have switched the battery off for over 10 seconds as instructed. However the camera still cannot be found in Arlo secure app. It is connected in Apple home however. I need Arlo secure app in order to access lullaby and light features. 

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JamesC
Community Manager
Community Manager

It sounds like the factory reset may not have completed successfully. Follow the instructions here and try again: https://kb.arlo.com/1282685/How-do-I-reset-Arlo-Baby-to-factory-default-settings

 

JamesC

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