Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo disconnecting from WiFi and turns off video. Checked WiFi and have great signal.

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Kdwells
Aspirant
Aspirant

We have had the Arlo for 2 months and continue to experience connection issues where the Arlo disconnects from the WiFi and turns off our video. We have had our WiFi checked and increased, great signal. I see people have had issues in the past with this. Please help, I need to keep an eye on my newborn.

Model: ABC1000 | Arlo Baby
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JessicaP
Arlo Moderator
Arlo Moderator

Hi Kdwells,

 

Have you tried power cycling your Arlo Baby to see if that helps? Read here to learn how to power cycle: How do I power cycle my Arlo Baby camera?

Kdwells
Aspirant
Aspirant
I did that once yesterday per your suggestion and it still disconnected several times throughout the day and night. This is very frustrating as an Arlo user.
Model: ABC1000 | Arlo Baby
JessicaP
Arlo Moderator
Arlo Moderator

Have you tried reinstalling the Arlo app and rebooting your phone device? Does this also happen on cellular data?

Kdwells
Aspirant
Aspirant
I have power cycled twice, deleted and redownloaded the app, it happens on my phone and my husbands phone, also happens on cellular data. It is continuously disconnecting. Did about 4 times overnight and still disconnecting this morning.
Model: ABC1000 | Arlo Baby
JessicaP
Arlo Moderator
Arlo Moderator

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

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