Arlo disconnecting

[Kdwells]

We have had the Arlo for 2 months and continue to experience connection issues where the Arlo disconnects from the WiFi and turns off our video. We have had our WiFi checked and increased, great signal. I see people have had issues in the past with this. Please help, I need to keep an eye on my newborn.

[JessicaP]

Hi Kdwells,

Have you tried power cycling your Arlo Baby to see if that helps? Read here to learn how to power cycle: How do I power cycle my Arlo Baby camera?

[Kdwells]

I did that once yesterday per your suggestion and it still disconnected several times throughout the day and night. This is very frustrating as an Arlo user.

[JessicaP]

Have you tried reinstalling the Arlo app and rebooting your phone device? Does this also happen on cellular data?

[Kdwells]

I have power cycled twice, deleted and redownloaded the app, it happens on my phone and my husbands phone, also happens on cellular data. It is continuously disconnecting. Did about 4 times overnight and still disconnecting this morning.

[JessicaP]

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.