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Arlo baby stopped alerting on motion

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  • ‎2019-06-15 10:34 AM
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cemeyer3
Aspirant
Aspirant
‎2019-06-15 10:34 AM

On June 13th, motion alerts just stopped working for us with no changes in configuration or anything else. I have since tried to reboot the baby monitor camera, reboot my wifi, double checked all the settings to ensure that motion alerts are enabled, etc.

 

I'm able to see the live stream of the camera using the android app, desktop website, and alexa integration, just motion alerts are not being detected and no clips are being saved. 

 

Any ideas on next steps I can take? 

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ShayneS
Arlo Moderator
Arlo Moderator
‎2019-06-17 03:15 PM

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

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