Arlo|Smart Home Security|Wireless HD Security Cameras

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Oetelmik
Aspirant
Aspirant

As the title says, I can't get my Arlo baby to sync, it keeps searching until it fails.
I've tried using app as well as browser on my PC,
Factory reset, changing my network to 2.4ghz only as well as making a dedicated network.
It used to work fine, until a week ago the camera appeared offline, the lights/music still works.

Anything else I can try? 

 

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JamesC
Community Manager
Community Manager

Oetelmik,

 

In addition to the factory reset did you also remove the camera from your account? If so, try charging the camera and factory resetting again using these instructions: https://kb.arlo.com/1282685/How-do-I-reset-Arlo-Baby-to-factory-default-settings

 

JamesC

Oetelmik
Aspirant
Aspirant

Yes, tried removing it from my account and resetting it again, following the instructions.

JamesC
Community Manager
Community Manager

Oetelmik,

 

What LED behavior are you seeing on the camera during each onboarding step?

 

JamesC

Oetelmik
Aspirant
Aspirant

Sorry for the late reply, was a bit busy the last few days.

I've tried syncing again:
power on: led amber
Started up: Blinking amber

After pushing sync button for 2 sec: blinking blue
After chime sound: blinking amber for a few seconds
then while browser/app is looking for the device continually blue until it times out.
After error message "Discovery Failed: Your Arlo Baby could not be discovered." It stays blue as well.

 

 

 

 

Oetelmik
Aspirant
Aspirant

Yea its still not working.
Shame, it worked well for (only) 2,5 years.
I've already bought a cheaper brand replacement with mostly the same functions.
I expected the Arlo baby to work a few years longer.

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