Arlo baby not charging

[Fi5]

My arlo baby has stopped charging. The orange light comes on when first plugged in but goes off 5 secs later. I have tried resetting the battery.

[steve_t]

Are you using the original charger and cable that came with the Arlo Baby? Have you got another you could try?

[Fi5]

Yes i'm using the original charger. Don't have another one, think i might need to take it back to where i got it from, maybe they can test it.

[TomMac]

Check on the web (  https://arlo.netgear.com/ ) and verify if the 1) level of charge 2) lighting bolt in battery icon...

Is the Baby working when plugged in ?

( check battery switch under feet , 1/4 turn twist to get off )

[Fi5]

I can't connect to the camera because it's saying the battery needs to be charged. Doesn't work when plugged in and i have tried turning the battery off and on from underneath.

[steve_t]

Can you plug another device eg mobile phone, into the charger+cable to verify the charger is working?

[Fi5]

Charger works when plugged into my phone so maybe its a problem with the battery?

[steve_t]

Guess the last thing to try is a factory reset with the little pin hole

[Slagish]

Any luck with this issue? I think I may have a similar issue as you.

[JessicaP]

Hi @Slagish,

Were you able to try out the troubleshooting steps that were given on here by steve_t and TomMac?

[Micsel]

I have the exact same issue.

holds charge  for a short while then dies and will not charge again.  I have tried other cables etc but same issue and the arlo baby cables work with my other arlo pro cameras fine.

its the battery in the baby and it’s only about 14months old,  does anyone have a fix,  m in New Zealand and this product has a 24 month manafacture warranty so I want to return this to netgear.

[JessicaP]

Hi @Micsel,

Have you tried the steps that steve_t and TomMac suggested above?

[Yanna]

I had the arlo for a few weeks now and those weeks it worked it was fine. I recently unplugged it and let the battery die out and now arlo baby wont charge...left it plugged in 2 nights now and still not charging. Anyone had issues like this before? Any solutions other than leaving it plugged in?
So basically im nt even sure the battery ever worked since it was always plugged! I tried turning on and off the battery switch bt in both cases it wont charge.

[JessicaP]

Hi Yanna,

Are you using the power outlet that came with the Arlo Baby? Have you tried plugging in on a different power outlet? If it still doesn't work, contact the support team so they can look into it: Arlo Support

[Yanna]

Hi Jessica,

yes im using the power outlet that came with the arlo baby, and tried different power outlets in different houses. im pretty sure its a manufacturing defect since it never worked. i guess ill have to contact Arlo support

[Micsel]

Hi.

If you still have the store receipt and still in the warranty, take it back and exchange it.

Will be far faster than dealing with Arlo support. Trust me