Arlo baby- impossible to change desired audio detection

[Tiivh]

Bought a new Arlo baby but the audio detection level is set to 0 and impossible to swipe. Useless without this feature. Please advise!

[ShayneS]

Hi @Tiivh

Are you still experiencing this issue? What Device/Model/OS/Arlo App version are you using? 

What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

[Tiivh]

Hi Shayne,

Have tried to uninstall but that didn't work. The audio detection is on level 0 and not possible to swipe right.

I use the iphone app, latest version on Iphone X. Attatching device info as well.

Would be great if you can help solve this.

Thanks

[Lade]

Are you the main user, or did you get an invite from the main user. Maybe it's because of a rights-problem?

Jonn

[ShayneS]

Hi @Tiivh

I have reproduced this issue & I will look in to this issue for you. Thank you for your patience.

[Valerietpillai]

Hi there, have you managed to find a solution? I am having the same problem as well, this was after i downloaded the new app. Thanks

[ShayneS]

Hi @Valerietpillai

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support